STUDIES

2010-2016 UNIVERSITY OF MANAGUA (U de M)
Ing. In Computing and Telematics

2010-2013 UNIVERSIDAD DE INGENIERIA (UNI)

1998-2003 National Institute of the Republic of Denmark
High school

1993-1997 Liceo Nacional Autónomo Bella Cruz.
5th Grade and 6th Grade Primary.

OTHER STUDIES
02 July 2011 – 22 October 2011 UNIVERSIDAD NACIONAL DE INGENIERIA
Maintenance and Repair of PC
October 2006 Silviano Matamoros
Microcomputer operator.
December 21, 2010 Walter Mendoza Martínez Police Academy. Institute of Higher Studies National Police.
Training Course for Trainers for the Mainstreaming of the Gender Approach in curricular contents.
January 15, 2010 Walter Mendoza Martínez Police Academy. Institute of Higher Studies National Police.
Course Update and Teacher Feedback.

February 25, 2014 Quest Technology
Structured cabling and fiber optic course.
10 April-10 August 2000 Inter-American Higher Technological Institute.
Microcomputer Operator

WORK EXPERIENCE
From September 16, 2018 to March 29, 2019.
Banco Ficohsa (Migration Project) Outsoursing
IT Support Specialist Regional
 Attention to incidents reported by the users of any branch of the Country and reduce the response time of these.
 Profiles of Users of any area of the bank (Configuration of electronic mail, Office Communicator and several applications).
 Management of Antivirus consoles and hardware and software inventories.
 Generate monthly reports of the different consoles in order to keep track of all the bank’s technological equipment.
 Run patches and updates on all computers.
 Lead the Migration to Windows7 project in all the bank’s equipment.
 Coordinate and support team configuration for alternate site testing.
 Preventive and corrective maintenance of computers.
 Support to applications such as: Cobis, Epower, Citrix, Office, Ondemand, ECS black screens, ECS White Screens, Marketplace, AD Active Directory, Adman, Swift, BCN Platform, Morphis Key Renewal (SIBOIF).
 Logistics and Programming of tasks at Regional Level in Update Topics of (S.O), WAVE Application, Antivirus.
 Migration of CITI network users to Red Ficohsa.
 Back Up of Outlook Mail
 Wipe hard drives from Laptop, desktop, Server.
 Server Back Up / Share Folder
 Change Password Network Users / LATAM, via Marketplace.
 Change Password Application Point Set.
 Regional Coordination with the (PMO) (BISO) of deliveries of assets of the Techroom in Nicaragua to the Bancario Ficohsa group.
 Destruction / demagnetization of HRD in shelter. With the company Martineza (Costa Rica)
 Wave of Datadomin, company ECCSA (Costa Rica).
 Technical Advisory

From February 16, 2016 to April 13, 2017.
Cifnic Company S.A, IT platforms technical support
Position held: Responsible for the information technology department at the Market Resource Partners company in Nicaragua
Completed tasks:
 Monitoring, diagnosis and configuration of equipment installed in the MRP local network in Nicaragua.
 Administration of rules and protocols in asterisk.
 Configuration and administration of Elastix).
 Installation and configuration of IP cameras.
 Installation and configuration of Cisco Phone by means of VPN.
 Technical support to users in the local MRP network.
 Technical support to foreign users of MRP.
 Management of the local MRP network with the MikroTik platform.
 Maintain Network Inventories (Assets and Liabilities).
 Router and Access Point configuration.
 Responsible for Network Purchases as well as Passive and Active teams
 Configuration of Cisco Layer 2 Switches
 Access control through VPN connections.
 Traffic control of LAN networks.
 Certification of network points.
 Maintenance in wiring of existing networks.
 Punching of copper wiring according to its Standards and Norms.
From February 16, 2014 to June 30, 2015
C.M DATATEX S.A, Department of Communications
Occupied position: Technical Department of Networks and Technical Support
Completed tasks:
 Responsible for installing networks, certified structured cabling, both fiber and copper.
 Certification of network points.
 Maintenance in wiring of existing networks.
 Punching of copper wiring according to its Standards and Norms.
 Identification of Telephone Lines and Data.
 Reading of Network Plans.

• IT Support Specialist Regional
• Responsible for the information technology department at the Market Resource Partners company in Nicaragua.
• Technical Department of Networks and Technical Support

Docente

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