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Supervisor

Resume posted by akothirene86@yahoo.com in Hospitality.

Desired position type: Full-Time

Contact akothirene86@yahoo.com

Summary

• God fearing lady

Education

NAIROBI AVIATIONCOLLEGE
2008-2009 Diploma in hotel and catering management.
Course content.
• Housekeeping and Accommodation.
• Food and beverage Management.
• Restaurant Services
• Fundamental Of hotel.
• Hospitality Management.
• Accounts and Management.

Experience

March 2014 –May 2015Jumeirah Hotels and Resorts ( Madinat Jumeirah)
Housekeeping Supervisor.
• To attend duty on time in correct uniform and well groomed.
• Assign section colleagues work and inspect conformance as per prescribed standard.
• To ensure standards of cleanliness, hygiene and tidiness in all
Bedrooms /corridors are maintained.
• To ensure customer satisfaction is maintained by:
• Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Actioning any maintenance requests in order to comply with the hotel’s established quality standards.
• To set and maintain standards of service.
• Carry out any other duties when requested by the resort.
• Being flexible in scheduling as per resort requirement

Skills

  • SKILLS AND ACHIEVEMENTS
  • • Computer skills
  • • Hotel and Catering Management
  • • O-Level Skills
  • • Civil Soft – HCMS (Human Civil Soft Management System).
  • • Concept System
  • • Opera PMS Skill (Property Management System) and Opera Mobile.
  • • HOTSOS (Hotel Optimization System)
  • • Atlantis Brand Promise
  • • First Aid Skills
  • • Cross Exposure (Hotel Resort Orientation Exposure).

Specialties

    • Keen on time management. • Able to juggle multiple task with ease. • Am a quick learner and able to work under minimum supervision. • Am a team player and as well ready to focus on growth.

Spoken Languages

    English, swahili

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