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Application Support Analyst

Resume posted by ahmedpirfan@gmail.com in IT.
Desired salary: $ 55,000.00
Desired position type: Full-Time
Location: Toronto Ontario, Canada

Contact ahmedpirfan@gmail.com

Summary

Associate with 6 years of experience in Application Support, Software Development and Data Analysis for Fortune 500 companies in the Banking and Financial Sector. Successfully led the application support team of 4 members, overseeing the integration of data to and from third party sources. Resolved the assigned incidents within the SLA and performed Disaster Recovery activities when needed.
Core competencies include Incident Management, Change Management, Problem Management, Disaster Recovery, Data Analysis, ITIL Principles, Data Modeling, Reports Generation, Dashboard Creation, ETL Process, Team Management, Software Development, On-call support and User Acceptance Testing (UAT).

Education

Master of Computer Application
Amrita Vishwa Vidaypeetham (Amrita University), Coimbatore August 2009 – September 2012
Bachelor of Computer Science
University of Madras (Loyola College), Chennai June 2006 – May 2009

Experience

Cognizant Technology Solutions
Role: Associate
September 2012 – January 2019

Canadian Tire Corporation
Role: Departement Associate – Part-time
March 2019 – Present

Skills

  • UNIX – 5 Years
  • SQL – 5 Years
  • PL/SQL – 5 Years
  • Informatica – 5 years
  • XML – 2 Years
  • XQuery – 2 Years
  • XPath – 2 Years
  • Tableau – 2 Years
  • Excel ( Pivot Tables, Vlookups, Charts) – 2 Years

Specialties

    Communication, High Adaptablity, Problem Solving, Team management, Time Management

Spoken Languages

    English, Hindi, Malayalam, Tamil

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