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Customer Service & Operation

Resume posted by Ashley12 in Logistics.
Desired salary: $ 2,500.00
Desired position type: Full-Time
Location: Ganemulla Western Province, Sri Lanka

Contact Ashley12

Summary

I am from Sri Lanka and into the field of Shipping & Logistics, during the past eight years. During this period, I have worked in a number of reputed private sector organizations dealing with all aspects of Liner Shipping and Freight Forwarding, including Hanjin Shipping Colombo Branch Office, and I have gained considerable work experience in this field of activity. I am looking for any suitable post in Canada. I wish to submit my resume for your review. I would appreciate your kind consideration for job opening.

Education

Passed General Certificate of Education (Ordinary Level) Examination (2003)

Passed General Certificate of Education (Advanced Level) Examination (2006)

One year Advance Diploma in Information Technology at Aphilan Computer Training Institute in year 2010

Experience

I) Name of the Freight Forwarding Company : Waterways International Lanka (Pvt) Ltd – Colombo (Sri Lanka)
Designation : Customer Service & Documentation Executive
Period of Working : 01st January 2007 – 27th December 2009
Job Function :
I) Handling and preparing Master Bill of Lading and House Bill of Lading for all destinations.
II) Coordination with Shipping Line and getting Container Release Orders from Shipping Lines.
III)Creating freight and invoices and issuing to customers
IV)Communicating with oversea agents and local clients

II. Name of the Freight Forwarding Company : Network Cargo Services (Ceylon) Pvt Ltd – Colombo (Sri Lanka)
Designation : Customer Service & Documentation Executive
Period of Working : 01st June 2012 – 28th February 2013
Job Function :
I) Handling and preparing Master Bill of Lading and House Bill of Lading for all destinations.
II) Coordinating with Shipping Line and getting Container Release Orders from Shipping Lines.
III) Creating freight and invoices and issuing to customers
IV) Coordinating with transport providers and providing logistics Support to customers.
V) Communicating with oversea agents and local clients
VI) Participating custom meeting relevant to export matters
VII) AMS and ISF filing to USA Customs

III. Name of the Shipping Line
: Hanjin Shipping Lanka (Pvt) Ltd – Colombo (Sri Lanka) (agent for Hanjin Shipping Line –South Korea)
Designation : Post of Executive – Export Documentation & Customer Service
Period of Working : 01st March 2013 – 25th November 2015
Job Function :
I) Monitor and handling of preparing the Bill of Lading to USA, Far East and
India / Pakistan / Bangladesh / Middle East sectors (including rating, invoicing Issuing and filing)
II) Retrieving the global service contract and cross check applicable rates to the System (US / Canada shipments) along with Federal Maritime Commission
III) Transmitting Bill of Lading foreign customs through the system and closing Monitoring / following the guidelines according to governing rules both local and Trans-shipment routed via Colombo
IV) Sending the local and trans-shipment manifest to the local customs via CTS and updating terminal SOA’s in the system.
V) Monitoring the non charged bill of lading on daily basis to avoid revenue debit note
VI) Educating shipper to E-Service and monitoring port closing status.
VII) Participating CASA and Custom meetings with relevant to export
VIII) Communicating with oversea offices / agents /local customers and vendors.

IV. Name of the Freight Forwarding Company : Hellmann Worldwide Logistics (Pvt) Ltd – Colombo (Sri Lanka)
Designation : Operation Executive – Sea Freight Export Division
Period of Working : 01st February 2017 – 30th April 2019
Job Functions :
I) Sending and arranging liner vessel schedules for Customers base on there requirements and customer profile.
II) Update daily booking received from direct Sales team and nomination shipments.
III) Submit LOI through the Cargo TMS system to inform POD office regarding the upcoming shipments.
IV) Handling and preparing Master Bill of Lading and House Bill of Lading for all destinations through the Hellogic Global system.
V) Arrange Container Release Orders from Shipping Lines and pass it to Shipper with Mandatory information’s such as AMS / ENS Cutoff / FCL Opening / FCL Closing.
VI) Provide loading confirmation to shipper.
VII) Creating freight and invoices and issuing to customers.
VIII) Communicating with oversea agents and local clients.
IX) AMS and ISF filing to USA Customs

IV. Name of the Freight Forwarding Company : Speedmark Transportation Lanka (Pvt) Ltd – Colombo (Sri Lanka)
Designation : Operation Executive – Sea Freight Export Division
Period of Working : Present Job
Job Functions :
I) Sending and arranging liner vessel schedules for Customers base on there requirements and customer profile.
II) Handling and preparing Master Bill of Lading through the Carrier E-SI System.
III) Arrange Container Release Orders from Shipping Lines and pass it to Shipper with Mandatory information’s such as AMS / ENS Cutoff
/ FCL Opening / FCL Closing.
IV) Provide loading confirmation to shipper.
V) Creating freight and invoices and issuing to customers.
VI) Communicating with oversea agents and local clients.
VII) Handling Buyer’s Console’s and arranging load plans
VIII) AMS and ISF filing to USA Customs

Skills

  • 1) Fluent in Shipping Online Systems

Specialties

    Ability to lead a team as a team leader & achieve team spirit through the team.

Spoken Languages

    English

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