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Call Center Agent

Resume posted by Arbeya in Customer Service.
Desired salary: $ 32,000.00
Desired position type: Full-Time
Location: Tunis Tunis, Tunisia

Contact Arbeya

Summary

I am motivated, organized and always up for challenges. My professional experience and my involvement with civil society helped me develop new hard and soft skills that I am always striving to improve. I am also a passionate person and a life enthusiast.

Education

 2019: Master’s degree in Translation from the Higher Institute of Human Sciences of Tunis.
 2015: Bachelor’s degree in English for communication from the Higher Institute of Languages of Tunis.
 2014: Milner school of English certificate: Learning more about the British culture.

Experience

 April 2018- Till now : English language teacher at Jock’art formation training center
Teaching General English and English for Communication to young and adult learners:
– Developing a plan for each course.
– Preparing, administering and correcting worksheets and exams.
– Putting together Power Point presentations for visual learning
– Participating in meetings and training workshops for teachers.
 March 2017-December 2017: Team leader in the offshore international company DSTVM
– Supervising, training, coaching and motivating the team to achieve targets
– Managing client’s expectations
– Delegating tasks and setting deadlines
– Listening to team members feedback and resolving any issues or conflicts
 2016-2018: Freelance Translator
-Translation of various types of documents (English – Arabic – French) for individual clients and
organizations (articles, essays, video subtitling, press releases).
 February 2015- March 2015: Internship at the International Union of Bank (Back Office)
 July 2013-June2013: Internship at the Arab Tunisian Bank (Customer Service)

Skills

  • Communication skills
  • customer service
  • Translation
  • coaching

Specialties

    Problem Solving, Team management

Groups & Associations

    amnesty, linguaphile

Spoken Languages

    Arabic, English, French

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