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Customer Service

Resume posted by Brittany.B in Customer Service.
Desired salary: $ 40.00
Desired position type: Full-Time

Contact Brittany.B

Summary

Ten years of experience in Customer Service/Retail Industry. Recipient of the ‘5 Years of Part-time Service’ award with Sobeys. Self-motivated, reliable, hard-working with the ability to multi-task and hope to transition into IT.

Education

Business Administration College Diploma, 2012
George Brown College, Toronto, Ontario

Digital Skills for Beginners, 2017
Canada’s Learning to Code, Toronto, Ontario

Technology Services Corp, 2016
NPower Canada, Toronto, Ontario

Experience

Sales Associate, 11/2018 – Current
Winners
Maintaining accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases for example putting branded skin care together to make it easier for customers to shop
Assisting customers with finding items and making recommendations whether if they are looking for hair care, skin care or helping them if they are looking for a dress for a wedding or formal event
Resolving customer complaints and figuring out the best solution for the customer
Help my co-workers by doing recover of merchandise from returns, also put back holds from customer an hour
before closing

E-Commerce Assistant, Toronto, ON 02/2018 – 07/2018
ATR Sports
Input, updated and maintained data in Excel spreadsheet related to online sales
Prepared packing slips packing slips for customer orders
Managed product lifecycle which included: managing/maintaining site catalogs and loading product photography across sites
Utilized mail chimp to build and run company sales and promotions which help increase sales

Social Media Assistant, 11/2016 – 01/2017
Internship Bruce Zinger Photography

Set-up and optimized company pages within various social media platforms, to increase company visibility
Created social media content that promoted audience engagement and encouraged participation
Help with the management of content on the company website making it visually appealing to potential costomers

Sales Associate, 05/2015 – 05/2016
Winners
Operated the cash register and accurately and efficiently processed cash, credit, debit, gift card transactions and returns in a timely manner
Greeted customers with a professional demeanour and reconciled any customer concerns
Organized company stock and maintained inventory for easy retrieval making for a more pleasant shopping experience and increasing sales
Ability to interact with customer and co-workers of diverse backgrounds in ways that show respect and able to deal
with different situations

Customer Service Associate, 11/2014 – 12/2015
Danier Leather
Utilized Encor software to perform inventory checks and merchandise availability
Performed straightforward computer data by Accurately logging all customer orders in an excel efficiently while updating data frequently
Addressed customer inquiries regarding merchandise availability at other locations, online ordering process, and any other concerns or needs the customer may have
Can communicate and interact with sensitivity/tact when addressing the needs of customers from multi-racial cross-cultural, diverse backgrounds
Responded to customer inquiries in person, phone or email

Skills

  • ▪Strong, collaboration, teamwork and people skills
  • ▪ Microsoft Office Suite ▪ Excellent oral and written communication skills
  • . ▪ Data Entry ▪ 10 years of Customer Service
  • ▪Ability to participate in and operate within a fast paced team environment

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