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Senior Analyst – Auditing, Finance, Vendor Management

Resume posted by aero_boy87 in Finance.
Desired salary: $ 3,500.00
Desired position type: Any

Contact aero_boy87


I am a Senior Business Analyst & TL with 10-year experience which has given me a great amount of experience with a high focus on Financial reporting, Billing, Dispute Management & Resolution, Vendor Management, Credit Analysis, IT/Network Auditing, Project Management (migration and optimization for Telecom Expense) and Business Reporting. Since 2009, I have gained significant experience in multi-million-dollar network services and strategic outsourcing contracts in MNC companies that supported the accounts for US, EMEA and AP. This has afforded me detailed expertise in new contract startup, project migration, labor ,budget & forecasting, AP & AR and asset management. I have performed in depth analysis of cost cases and rate structures leading to savings for IBM. Additionally, my earlier career focused on processes and project management for financial and billing that equipped me with skills and experience that I utilize daily. I also involved in a few project migrations from Europe and AP countries. I am results oriented and love to thrive in fast-paced with an intense focus on lowering costs and increasing profitability for the companies I work with.


1) Finance & Accounting Essential Professional Certificate
IBM Learning Academy
August 2019

2) Professional Certificate (Master) for IT, Fixed & Mobile Management | AOTMP University
June 2019

3) Professional Certificate (Platinum) for IT, Fixed & Mobile Management | AOTMP University
March 2019

4) Professional Certificate (Gold) for IT, Fixed & Mobile Management | AOTMP University
Feb 2019

5) Professional Certificate (Silver) for IT, Fixed & Mobile Management | AOTMP University
Feb 2019

6) Diploma in Early Childhood Education | International Islamic College
May 2005 – March 2008
CGPA 3.86 (Best Student for overall Course)


Senior Business Analyst | Telecom Expense, Audit, Dispute & Vendor Management – US |IBM Global Delivery Centre Malaysia
2016-04 to Present

• Global function to analyze and audit for discrepancies and opportunities for savings and dispute.
• Managing cross country team from Costa Rica
• Act as a Team Leader to generate new ideas and insights, generating new improvements and implementing them within TEM’s environment.
• BiWeekly dispute meeting with vendor (AT&T) for any status and updates to generate the resolution.
• Validating the contracted pricing WIN against the related documentation/invoice/contract in line with the charges billed by a vendor.
• Investigate Telecom usage charges receive from a requester before dispute initiation.
• Participate in dispute escalation’s discussion between Network Director to achieve the resolution between vendor and IBM.
• Verify the credit received from the vendor thru spend DB tool.
• Preparing Telecom Spends report, usage and Inventory for higher management review and meeting.
• Act as SME(Subject Matter Expert) to prepare and gather business requirements, and translate to functional specifications for new TEM’s project within CIC Malaysia
• Evaluating dispute for any overages and unnecessary documentation provided.
• Validating, and authorized the payment for High Level Contingency Cost Saving captured by 3rd party vendor.
• Accountable for Custom and Blue Sky Audit & Dispute handling
• Pro-actively negotiating with the tax authorities at the pre-audit stage if necessary.
• Accountable for new TEM audit service improvement, optimization the TEM environment and streamlining workflows.
• Reviewing secondary desktop procedure for any adjunct or changes on the process
• Weekly meeting with a regional for Dispute issue and TEM optimization
• Involve in credit analysis for MobileFirst Network Services-TEM which primarily open for customer billable services and implementation environment
• Cost Recovery Management :
o Cost Allocation and charge back
o Account level spend and forecast reporting
o Account Payable and General Ledger reconciliation
o Taxes dispute resolution
o Tracking actual versus Plan
o Handling aging dispute and escalate to PMO office if in Impasse.
• Expense Management :
o Manage invoice expense through payment life cycle
o Vendor Invoice validation
o Services Billed
o Rates (tariffs/contracted)
o Manages on Taxes exemption
o Contract negotiation and renewal basis

Senior Audit Analyst | Telecom Expense Management Audit, Dispute & Vendor Management -US |Carefusion Malaysia Shared Services
2013-08 to 2016-03

Telecom Analysis
• Reviewing telecommunications bills for payment using Vendor Web Application portal (BillingIT) and internal Excel spreadsheets and SharePoint.
• Weekly / Monthly billing review (Telecom / Network) by ensuring accuracy and solicit approval
• Performing a thorough credit analysis to ensure the clients’ financial statements are strong to repay the IBM services rendered.
• Escalating dispute to Network Director if the issues achieve in IMPASSE status.
• Review, approve or reject telecom invoices using Tangoe portal
• Weekly/Monthly project audits in terms of project cost/budget/revenue.
• Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection)
• Initiate and manage carrier and billing dispute.
• Prepare/calculate trending/forecasting report (Volume, Cost , Variance) analysis report
• Effectively provision (through carrier) various telecom and network service types (T-1/E-1, POTS, DIDs, EVPN)
• Performing System Integration Testing, User Acceptance Testing
• Work with Voice and Data analysts where applicable to review telecom solutions and make recommendations to optimize services
• Ensure aging disputes to be cleared within timeline given and/or take action for escalation if necessary.
• Review and analyze complex telecom bills to ensure contracted rates are being applied.
• Gather business requirements and translate into functional specifications.
• Audit voice and data invoices for past due balances, late fees, 3rd party charges and unnecessary charges.
• Maintains procedures on reconciliation.
• Reviewing the process involve with vendor and discuss any possibility of optimization
Vendor Management
• Work closely with telecommunications vendors and carriers thru daily correspondence, project management, and orders. (US & Asian sites)
• Vendor management (AT&T).
• Pricing and contracts analysis to match with the inventoried prices.
• Liaison with Suppliers and Competitive Pricing
• Product Evaluation Duties and Budget
• Delivery Arrangements and Stock Management
• Monitoring circuit order progress and delivery with no delay.
• Assist in evaluating vendors (ref check / previous performance)
• System use Tangoe (Billing IT), Access, Excel, SharePoint

Project Analyst | Telecom Expense Management – US |AT&T Communication Shared Services Malaysia
2012-10 to 2013-08
• Managing all data validation for global Shell (Oil & Gas) for EU & US site.
• First point of contact when interfacing with Shell (Oil & Gas) and other PMO suppliers on all project related activities based in EU & United States
• Responsible for all project related billing activities.
• Accountable for financial analyses and related follow-up requirements towards the AT&T Project Management, Finance, Dispute and Commercial teams.
• Providing financial and status information on projects for internal AT&T requirements. Take the lead in ad-hoc initiatives related to project billing requirements and reporting.
• Gathering Business Requirement following the client’s objectives
• Ensure the adherence of the processes involved are being followed by the PM
• Focal Point for all project billing requirements and support.
• Tracking the PM to comply with the billing relevant process during the implementation and close out of their projects.
• Responsible for monthly billing requirements in relation to the AT&T monthly billing run.
• Monitor project budgets and advise/support Project Managers when/if required.
• Monitor the purchases made by projects for materials quoted and expected to be invoiced to customer.
• Gather information of the services delivered by projects & quoted for MRC (monthly recurrent charges) and ensure the first bill for them went out once project is completed.
• Update and maintain internal trackers for project expenses control
• Gather information of the services delivered by projects & quoted for MRC (monthly recurrent charges) and ensure the first bill for them went out once project is completed.
• Interface for Shell PMO on all Project Billing queries within Project Portfolio management.
• Interface with the AT&T Dispute Team in relation to possible disputes raised by Shell.
• Provide reporting to RAM (Revenue Assurance Management area in the commercial team) about the status
• General administrative support within the Billing environment.
• Provide ad hoc project data and related information participation in and possible facilitation of AT&T billing related meetings.

AR Executive | Account Receivable & Billing – EMEA|CMA CGM Malaysia Shared Services
2011-11 to 2012-10

• Daily production of reconciliation work-files which identify the differences between the Self –Billing estimates and the predicted invoicing within Lara.
• Generation of Lara invoicing relevant to each self bill.
• Support the SB relationship contact in the creation of reports to the process stakeholders (primarily Customer and HO).
• Assist with the clearance of the incoming receipts.
• Adherence to Customer Specific Working Procedures.
• Review monthly reports printed. Make arithmetic
• calculations and check various statistical and
• accounting tables and reports as required.
• Reviews accounts for possible assignment and makes recommendations to the Account Manager, also prepares information for the collection agency.
• Process Credit/Debit note whenever possible to maintain the customer’s account which adhere with General Ledger submission
• Systems use; LARA, Oracle.SAP
• Extensive usage of Microsoft Excel to manage and updating all files and daily task.
• Part of workshadower to Rotterdam,Netherland

Senior Officer | Freight Billing & Invoicing – Australia|DHL Asia Pacific Shared Services Malaysia
2009-06 to 2011-10

• Manage the billing from whole Australia Region
• Contact overseas stations and provide information to Query and Credit Management for them to attend customers’ queries promptly
• Dealing with Australian management in order to keep track the billing issue.
• Confront with analytical and technical issue if there is discrepancy and contingency in any billing issue that encountered.
• Monitor and issue adjustments and discounts.
• Maintain accurate station data in accordance with company requirements.
• Ensure effective and accurate invoicing.
• Ensure cash sales transactions are accounted for and paid promptly.
• Ensure effective destination and Transport Collect controls and procedures.
• Monitor sales contract for expiry dates and to alert Sales Function.
• Ensure timely transmission of DTP Billing
• Input and process debit and credit notes.
• Key in and generate bulk re-mail invoices
• File insurance claim files after adjustment done.
• Ensure timely re-rating process for revised rates before weekly billing
• Ensure accuracy of input of billing data.
• Ensure timely and accurate billing in Global mail, Airfreight, duties and censorship fees.
• Handle exception billing.
• Handle monthly fee billing.
• Handle logistics billing.
• Assist in providing billing related data to other departments.
• Raise billing request to Australia station.
• Handle billing queries from overseas station.
• Handle reversal billing.
• Handle override charges.
• Send invoice soft copies to Credit team.


  • • Advance
  • • SAP Advance
  • • Tangoe Tool Advance
  • • Microsoft Office (Words, Excel, Power Point) Advance
  • • Negotiation Advance
  • • Credit Collection Advance
  • • Invoicing Advance
  • • Billing Tools Advance
  • • Vendor Management Advance
  • • Dispute Management Advance
  • • Oracle Medium
  • • Auditing Advance
  • • Cost Saving Optimization Advance
  • • PMO Medium
  • • Contract Review/Auditing Advance
  • • Account Reconciliation Advance
  • • Report – trending/forecasting Advance
  • • Business reporting Advance
  • • Communication Advance


    Ambitious, fast learner, Leadership, Passion, result oriented

Groups & Associations

    AOTMP University

Spoken Languages

    English, malay

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