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CV Ana Vargas

Resume posted by anvar11 in Admin.
Desired salary: $ 15,000.00
Desired position type: Any

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Summary

I love working and meeting people from different countries. I have lived in different countries and also worked in multicultural environment for years. In Fact, I have lived and worked with foreigners since 2000 in countries such as Costa Rica, France, USA, Poland and Hungary. I have worked with customers from Canada, Latin America, Germany, Italy and Norway.
I count with more than 2 years working on accounting as part of the Finance Corporate Services in ExxonMobil in Budapest, 4 years office administrative activities while working in an office at the University of Costa Rica assisting exchange students from all over the world. I also have more than 4 years of experience working for IBM and Sykes in customer service managing all Human Resources administrative tasks related to benefits information for employees and sales services over the phone for customer in Canada, USA and Latin America. Also, I worked in IBM on Data Administration for 2 years with clients in Canada, Philippines and Latin America.

Education

Diploma and mini MBA in Business Management International Business Management Institute, Berlin Germany
English Bachelor Degree University of Costa Rica, Costa Rica
TEFL-ESL Professional Certificate TEFL Institute, Chicago, IL USA

Experience

ExxonMobil Budapest BSC, Budapest Corporate Financial Services, Controllers PMI Sales Accounting Analyst
• Daily monitor, request and allocation of clients’ payments. Responsible for the cash flow
process from beginning to end for the German, Norwegian and Italian clients
• Management of clients’ portfolio and their accounts for their daily reconciliation and
clearance related to their invoices
• Daily process of invoices, resolution of open receivables and claims, and follow up with
internal departments, clients or traders
• Effective analysis, investigation and completion of daily, weekly and monthly accounting
reports of open receivables, excel, word and email documentation for management
review.
• Effectively suggested ideas for the improvement of services
• Outstanding daily communication via emails and phone calls with customers, managers,
supervisors, colleagues from other departments and traders to effectively resolve any cash
issues as soon as possible
• Outstanding training and support of new hires, full cooperation with other departments
ExxonMobil Budapest BSC, Budapest Above Site Controls Specialist
• Monitor, analysis, investigation, management and resolution of discrepancies related to
the cash flow process handled from beginning to end and cash equivalent variations of
my portfolio of German ESSO stations in SAP accounts
• Daily communication with German customers, managers and other internal teams for
resolution of cash discrepancies regarding the consolidation and reconciliation of German
gas stations’ accounts in SAP. Reduction of team workload and improvement of services
• Outstanding training and support of new hires, team members and other departments
• Successfully identified and removed unnecessary tasks
FAO of the United Nations BSC, Budapest Shipping and Insurance
Travel Assistant
• Revision and approval of Human Resources shipping quotes for employees located
around the world
• Revision and investigation of discrepancies of invoices and receipts received for their approval and payment
• Investigation and resolution of inquiries and claims related to benefits of employees and insurance services
• Daily communication through emails, phone calls and personal conversation with the employees who would travel and relocate to other countries, with internal departments and colleagues and with the relocation company for effective shipping services and resolution of issues
• Provided excellent training and assistance of new colleagues and cooperation with other departments and the shipping company
Ladybird Angol-Magyar Családi Napközi and Aranyalma, Pecs
• English and Spanish teacher for kinder garden and primary school children
IBM, Costa Rica
Data Entry Administrator CERIS Team
• Creation, update and maintenance of the computerized profiles of Canadian and
Latin American employees
• Effective interaction via emails, chat and phone calls with HR, managers, employees,
clients and payroll in Canada, Costa Rica and Philippines for timely resolution of issues
Centrum Edukacyjne Master, Opole Poland English and Spanish teacher for student of all ages
Sykes, Costa Rica
Customer Service Representative
Bell Account, Home Phone and Billing
• Support and resolution of Canadian customer’s inquiries over the phone about their Bell
home phone invoices
• Sale of Bell home phone, internet and TV cable packages
IBM, Costa Rica
Customer Service Representative Nestle North America
• •

Resolution of all kind of HR and payroll related issues for NESTLE employees
Management and update of HR benefits information for employees in USA and Latin America
Business contribution in 2 different teams simultaneously and outstanding training of new hires
University of Costa Rica
Office of International Affairs and External Cooperation Office Assistance
• Assistance of international exchange students
• Reception and archiving of documentation
• Printing, copying and all administrative related tasks

Skills

  • SAP
  • ACCOUNTING
  • INVOICING
  • ADMINISTRATION
  • HUMAN RESOURCES
  • LOGISTICS
  • EXCEL
  • MS OFFICE
  • CUSTOMER SERVICE
  • ESL AND SPANISH TEACHING ABROAD

Spoken Languages

    English, French, Italian, Spanish

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